Cancellation Policy

Cancellation Policy

At Pharmaceutical TW3, we aim to provide a smooth and reliable ordering experience. Please review our cancellation terms carefully before placing your order.

Order Cancellation

• You may request to cancel your order within 24 hours of placing it.

• Cancellation requests are subject to approval and must be submitted before the order is processed or shipped.

• Once an order has entered the shipping process or has been dispatched, it cannot be cancelled.

How to Request a Cancellation

To request an order cancellation, please contact our Customer Support team with the following information:

• Full name

• Order number

• Date of purchase

• Reason for cancellation

Requests must be sent via:

📞 Phone: +84 346 121 131
📧 Email: support@duocphamtw3.com

Our team will review your request and respond as soon as possible.

Refunds for Cancelled Orders

• If your cancellation request is approved, a refund will be issued to your original payment method.

• Processing times may vary depending on your payment provider.

• Any transaction fees (if applicable) may be deducted in accordance with payment provider policies.

Important Notes

• Orders that have already been shipped cannot be cancelled and must follow our Return Policy (if applicable).

• Pharmaceutical TW3 reserves the right to refuse cancellation requests that do not meet the conditions outlined above.

For any questions regarding your order, our Customer Support team is ready to assist you.

Address: 24-26, Arcadia Avenue, Dephna House #105, London, Greater London, N3 2JU, UNITED KINGDOM