Return Policy
At Pharmaceutical TW3, we want you to shop with confidence. If you are not completely satisfied with your purchase, please review our return policy below.
Returns Eligibility
You may request a return if:
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The item was received damaged or defective
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The item is incorrect or different from what was ordered
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The product remains unused, unopened, and in its original packaging
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The return request is submitted within 7 days of delivery
Items that have been opened, used, altered, or damaged after delivery are not eligible for return unless they were defective upon arrival.
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns of:
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Opened or used topical healthcare products
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Items not in original condition
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Products returned without prior authorization
How to Initiate a Return
To request a return, please contact our Customer Support team with:
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Full name
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Order number
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Proof of purchase
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Reason for return
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Photos (if item is damaged or defective)
Contact Information:
📞 Phone: +84 346 121 131
📧 Email: support@duocphamtw3.com
Our team will review your request and provide return instructions if approved.
Refunds
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Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to the original payment method.
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Processing times may vary depending on your financial institution.
Shipping fees (if applicable) are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact our support team for assistance.
Pharmaceutical TW3 reserves the right to refuse returns that do not meet the conditions outlined in this policy.
If you have any questions regarding your order, our support team is always ready to assist you.