Shipping Policy
At Pharmaceutical TW3, we are committed to delivering your order quickly, securely, and efficiently. Please review our shipping policy below for important details about processing, delivery times, and shipping conditions.
Order Processing
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Orders are typically processed within 1–2 business days after payment confirmation.
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Orders are processed Monday through Friday, excluding public holidays.
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Once your order has been processed and shipped, you will receive a shipping confirmation (if applicable).
Pharmaceutical TW3 reserves the right to cancel or delay orders due to payment verification, stock availability, or unforeseen circumstances.
Shipping Timeframes
Delivery times may vary depending on the destination and shipping method selected:
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Domestic shipping: Estimated delivery within 2–5 business days
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International shipping: Estimated delivery within 7–15 business days
Please note that delivery estimates are not guaranteed and may be affected by customs clearance, carrier delays, weather conditions, or other external factors.
Shipping Fees
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Shipping fees are calculated based on the destination, order size, and selected shipping method.
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Any applicable shipping charges will be displayed at checkout before payment is completed.
Customs duties, import taxes, or additional fees are the responsibility of the customer.
Order Tracking
If tracking is available for your shipment, tracking details will be provided after dispatch. Customers are responsible for monitoring shipment status and ensuring someone is available to receive the package if required.
Delivery Issues
If your package is delayed, lost, or arrives damaged:
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Contact us within 7 days of the expected delivery date
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Provide your order number and relevant details
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Include photos in case of damaged items
Our team will work with the shipping carrier to investigate and provide an appropriate resolution.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout. Pharmaceutical TW3 is not responsible for delays or delivery failures caused by incorrect or incomplete addresses provided by the customer.
Pharmaceutical TW3 strives to ensure reliable and timely delivery of every order. If you have any questions about shipping, please contact us:
📞 +84 346 121 131
📧 support@duocphamtw3.com